Incivility Quotes

“A government of the people, a democracy, has room for peaceful civil disobedience—a practice that appeals to the humanity and sense of justice of the opposition (not defined as the 'enemy') and insists that we do all, in fact, belong to the beloved community.”
― Diane Kalen-Sukra, Save Your City: How Toxic Culture Kills Community & What to Do About It

“Incivility is contagious—often spreading by way of righteous indignation until even those without legitimate grievance have come down with symptoms and taken sides.”
― Diane Kalen-Sukra, Save Your City: How Toxic Culture Kills Community & What to Do About It

“Incivility usually arises not from malice but from ignorance.”
― Christine Porath

“The great culture shapers today are the entertainment and marketing industries—from the shows we watch, to the music we listen to, to the lifestyle shaping advertisements. However, these industries are accountable to no one, except their shareholders.”
― Diane Kalen-Sukra

“Many times, it’s a misunderstanding of what is promised or expected that causes acts of incivility.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Acts of incivility against a person defending a faceless machine, beginning the slow decline of social interaction in the industrial age.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“In business, trust is crucial. As a society, we recognize that services may vary, as the same person may not provide the service each time, and therefore, there will be qualitative differences with each service. This variation of service and varying expectations without clear communication can lead to acts of incivility.”
― Cindy Ann Peterson

“Human interaction without clearly stated scope of service can create moments of tension and less positive results.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“People may get mad at the person they purchase the service from if the service does not meet their personal standard.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“So scope it out, and don’t shout it out!”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Culture doesn't just change because it ought to. It changes because we decide to honestly assess the values, behaviours, and systems that are not working for us—not helping us thrive and flourish as a community—and replace them with ones that do.”
― Diane Kalen-Sukra, Save Your City: How Toxic Culture Kills Community & What to Do About It