Alan

“We shall have to stop thinking of technology as something invulnerable that is merely used by humans, and view it as part of a greater cybernetic ecology all around us. The key distinction in an environment is not between ‘natural’ and ‘artificial’, but between semantic and dynamic: intention and behaviour. Biology has already drawn these lines, and through us, it will integrate the inanimate with the animate in information systems, until we no longer see a pertinent difference between the two.”
― Mark Burgess, In Search of Certainty: The Science of Our Information Infrastructure

“The most important thing I can teach you about information is that it isn't a thing. It's subjective, not objective. It's whatever a user interprets from the arrangement or sequence of things they encounter.”
― Abby Covert, How to Make Sense of Any Mess

“As a corollary, beware of management maxims that stop information from flowing freely in your company. For example, consider the old management standard: “Don’t bring me a problem without bringing me a solution.” What if the employee cannot solve an important problem?”
― Ben Horowitz, The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers—Straight Talk on the Challenges of Entrepreneurship

“Interaction Design is the creation of a dialogue between a person and a product, system, or service. This dialogue is both physical and emotional in nature and is manifested in the interplay between form, function, and technology as experienced over time.”
― Jon Kolko, Thoughts on Interaction Design