Melissa Caress

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Leadership and Se...
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Mindset: The New ...
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Alexander Hamilton
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Chip Heath
“To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What questions do I want my audience to ask?”
Chip Heath, Made to Stick: Why Some Ideas Survive and Others Die

Chip Heath
“If I already intuitively "get" what you're trying to tell me, why should I obsess about remembering it? The danger, of course, is that what sounds like common sense often isn't.... It's your job, as a communicator, to expose the parts of your message that are uncommon sense.
(p.72)”
Chip Heath & Dan Heath, Made to Stick: Why Some Ideas Survive and Others Die

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