Noah

“As managers develop the systems approach, they learn to use computers for the things they are good at and to the contrary avoid using computers for things that people are good at. The consequences are fewer computer systems and more control. I”
― John Seddon, Freedom from Command and Control: Rethinking Management for Lean Service

“As with any target, in the pursuit of this purpose managers actually make performance worse—by ‘managing costs,’ for example, they create (more) costs. If only they knew. In pursuit of economies of scale, managers of service organizations build factories to handle work and worsen service, but they remain unaware of the extent of the damage, because their measures, being activity- rather than purpose-related, keep them blind. Top-down”
― John Seddon, Freedom from Command and Control: Rethinking Management for Lean Service

“the prevailing belief that prejudice is bad causes us to deny its unavoidable reality.”
― Robin DiAngelo, White Fragility: Why It's So Hard for White People to Talk About Racism

“White supremacy describes the culture we live in, a culture that positions white people and all that is associated with them (whiteness) as ideal. White supremacy is more than the idea that whites are superior to people of color; it is the deeper premise that supports this idea—the definition of whites as the norm or standard for human, and people of color as a deviation from that norm.”
― Robin DiAngelo, White Fragility: Why It's So Hard for White People to Talk About Racism