Sarah

“The new theory, of course, always subsumes more effects than the old. But the remarkable thing is that when it is discovered, it also wholly changes our conception of how the world works.”
― Jacob Bronowski, The Origins of Knowledge and Imagination

“Notice we said 'It sounds like . . .' and not 'I'm hearing that . . .' That's because the word 'I' gets people's guard up. When you say 'I,' it says you're more interested in yourself than the other person, and it makes you take personal responsibility for the words that follow—and the offense they might cause.”
― Chris Voss, Never Split the Difference: Negotiating As If Your Life Depended On It

“Fury is something you need, and if someone tells you otherwise, try screaming at them. They’ll often go quiet and start to cry. That’s when you know you’ve won.”
― Richard Ayoade, Ayoade on Top

“[Empathy] is not about being nice or agreeing with the other side. It's about understanding them. Empathy helps us learn the position the enemy is in, why their actions make sense (to them), and what might move them.

As negotiators we use empathy because it works.”
― Chris Voss, Never Split the Difference: Negotiating As If Your Life Depended On It