Sarah

“I know what the great cure is: to give up, to relinquish, to surrender, so that our little hearts may beat in unison with the great heart of the world.”
― Henry Miller

“I try to think the simpler thing; it’s easier that way. But then life complicates it, two minds living and thinking in the same small space. You think you’ve placed a thought or a memory so you can live with it, and then that other mind comes crowding in and knocks it down.”
― Christina Baker Kline, Sweet Water

“[Empathy] is not about being nice or agreeing with the other side. It's about understanding them. Empathy helps us learn the position the enemy is in, why their actions make sense (to them), and what might move them.

As negotiators we use empathy because it works.”
― Chris Voss, Never Split the Difference: Negotiating As If Your Life Depended On It

“Notice we said 'It sounds like . . .' and not 'I'm hearing that . . .' That's because the word 'I' gets people's guard up. When you say 'I,' it says you're more interested in yourself than the other person, and it makes you take personal responsibility for the words that follow—and the offense they might cause.”
― Chris Voss, Never Split the Difference: Negotiating As If Your Life Depended On It