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Raghav Arora

https://www.goodreads.com/raghavarora22

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by Nir Eyal (Goodreads Author)

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May 22, 2019 04:11AM

“You need to give your customers fewer reasons to be disloyal, and the best way to make that happen is to reduce customer effort.”
― Matthew Dixon, The Effortless Experience: Conquering the New Battleground for Customer Loyalty

3 likes

“The secret to happy workplaces isn’t spending more money. It’s about creating the conditions that allow employees to do their best work.”
― Ron Friedman, The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace

2 likes

“the role of customer service is to mitigate disloyalty by reducing customer effort.”
― Matthew Dixon, The Effortless Experience: Conquering the New Battleground for Customer Loyalty

6 likes

“We know that decorating your office can make you more productive, that going for a walk can lead to better decisions, and that embracing failure can actually help you succeed.”
― Ron Friedman, The Best Place to Work: The Art and Science of Creating an Extraordinary Workplace

0 likes