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Managing The Professional Service Firm

by David H. Maister

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May 04, 2015 08:42AM

“A new $100,000 engagement can be very profitable, or be one that loses the firm a lot of money. Yet many firms reward partners for the volume of fees (top-line) that they bring in, not whether or not they bring in profitable work.”
― David H. Maister, Managing The Professional Service Firm

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“Profitability will not come from managing hygiene factors alone: Future profitability depends on health as well—and firms’ methods of measuring, reporting, and managing need to reflect both.”
― David H. Maister, Managing The Professional Service Firm

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