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Donald A. Norman
“The things we design—the artificial—change the way we behave and act so that just as we have changed things through our designs, those things then change us, affecting how we behave and live: we design the world, and it, in turn, designs us.”
Donald A Norman, Design for a Better World: Meaningful, Sustainable, Humanity Centered

“The first and most basic one is that a technology is a means to fulfill a human purpose. For some technologies—oil refining—the purpose is explicit.”
W. Brian Arthur, The Nature of Technology: What It Is and How It Evolves

“Technology, once a means of production, is becoming a chemistry.”
W. Brian Arthur, The Nature of Technology: What It Is and How It Evolves

Donald A. Norman
“When he accompanied me and others to conferences, he would never show up at breakfast or even at the opening talks of a conference. We asked him why not. He explained that he used his mornings to write papers. He also added that he never wasted his time by reading newspapers or listening to news. Why? He told us, “If anything important is happening, my friends will tell me.” His work that has had the most impact on designers is the book The Sciences of the Artificial.”
Donald A Norman, Design for a Better World: Meaningful, Sustainable, Humanity Centered

“Phenomena are simply natural effects, and as such they exist independently of humans and of technology. They have no “use” attached to them. A principle by contrast is the idea of use of a phenomenon for some purpose and it exists very much in the world of humans and of use.”
W. Brian Arthur, The Nature of Technology: What It Is and How It Evolves

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