77 books
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48 voters
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
by
Note that terminology is used inconsistently in practice. You may find that what one person calls a customer journey map, another calls an experience map or blueprint. The lines between these example are oftentimes blurred. Don’t be overly
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“This above all: to thine own self be true,
And it must follow, as the night the day,
Thou canst not then be false to any man.”
― Hamlet
And it must follow, as the night the day,
Thou canst not then be false to any man.”
― Hamlet
Becky’s 2025 Year in Books
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