Paul Lizardo

“No team can communicate successfully without highly developed listening skills among team members. Most experts would agree that listening is the most overlooked and underused component of communication. Although listening comprises about 45 percent of the communication process, we have little or no formal training in this important skill.”
― Pat MacMillan, The Performance Factor: Unlocking the Secrets of Teamwork

“Further, we often make the mistake of treating listening as merely waiting for our turn to talk. While other team members are making their points, we're preparing our rebuttal. It takes practice and discipline to withhold the urge to jump in with our opinion and really concentrate on what the other person is saying.”
― Pat MacMillan, The Performance Factor: Unlocking the Secrets of Teamwork

“You must go or send a substitute.”
― Oswald J. Smith

“High performance teams have six characteristics that allow them to consistently achieve exceptional levels of results: Common Purpose Crystal Clear Roles Accepted Leadership Effective Processes Solid Relationships Excellent Communication”
― Pat MacMillan, The Performance Factor: Unlocking the Secrets of Teamwork