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“Authority—when abused through micromanagement, intimidation, or verbal or nonverbal threats—makes people shut down & productivity ceases.”
― Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results
― Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results
ICMI Book Club
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— last activity Aug 22, 2017 07:35AM
ICMI is the authority on contact center performance excellence, partnering with customer management professionals around the globe to take their custo ...more
Mike’s 2025 Year in Books
Take a look at Mike’s Year in Books, including some fun facts about their reading.
359 books
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106 friends
101 books
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1,467 books
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532 books
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30 friends
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183 friends
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112 friends
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