Mike Driehorst

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John Stoker
“Authority—when abused through micromanagement, intimidation, or verbal or nonverbal threats—makes people shut down & productivity ceases.”
John Stoker, Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

206327 ICMI Book Club — 72 members — last activity Aug 22, 2017 07:35AM
ICMI is the authority on contact center performance excellence, partnering with customer management professionals around the globe to take their custo ...more
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Kaleidoscope by Chip R. Bell
Goodreads Choice Awards 2017
880 books — 1,009 voters



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