Hashem

“care” can be summed up as the way I want my parents to be treated in a hospital. Period.”
― Paul Spiegelman, Patients Come Second: Leading Change by Changing the Way You Lead

“Hospitals have missed the point that the best way to improve the patient experience is to build better engagement with their employees, who will then provide better service and health care to patients.”
― Paul Spiegelman, Patients Come Second: Leading Change by Changing the Way You Lead

“Actions speak more forcibly than words, and when actions and words are aligned, engagement will follow.”
― Paul Spiegelman, Patients Come Second: Leading Change by Changing the Way You Lead