Phyllis

“Handling Abusive or Disrespectful Behavior Decide what you want to say before the interaction. What are your goals? Are there particular points that you want to make sure you make? Write out the two or three most important things you want to say. If you’re particularly nervous, practice saying them out loud. Have an exit plan. How will you get off the phone or away from the interaction if it starts to head south? Consider prefacing the conversation with some ground rules if prior interactions have gone poorly. Say something like “I know these conversations haven’t gone very well when we’ve had them in the past, so let’s both make a good effort to keep it calm and reasonable, okay? Maybe you should tell me what you’d like to get out of the conversation and I’ll tell you what I’d like to get. How does that sound?” Express good intentions. “I really do want to understand what you’re saying. I would like to have a closer relationship with you.” Or “I’m sure these interactions haven’t felt very good to you in the past, either.” Start by expressing a belief in the child’s good intentions even if you don’t like how he or she is saying it. “I think that you’re telling me something that you really want me to understand. Something that you think is very important.” Describe your perception of your child’s dilemma that is causing them to talk to you in a disrespectful manner. “You must feel like I’m not going to understand unless you beat me over the head with it.” Describe your dilemma. “While I want to understand what you’re saying, it’s hard to focus on it when you’re yelling at me or calling me names. I’m sure you can understand that.” Ask for different behavior. “Do you think you could try to tell that to me in a calmer way so I can focus on what you’re telling me? It’s actually hard for me to hear what you want me to hear when you talk to me like that.” Give an example of appropriate behavior. “You can tell me you’re furious with me or even tell me that you hate my guts if you like, but you can’t scream at me and you can’t call me names.” Stay calm. Take deep breaths. Count to ten. Set limits. “If you can’t talk to me in a more respectful tone, I’m getting off the phone.”
― Joshua Coleman, Rules of Estrangement: Why Adult Children Cut Ties and How to Heal the Conflict