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Resilience is an expression of how people, alone or together, cope with everyday situations – large and small – by adjusting their performance to the conditions. An organisation’s performance is resilient if it can function as required
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“By treating team members with respect, it puts another nail in the coffin of the Taylorist industrial approach to employee management.”
― Designing Delivery: Rethinking IT in the Digital Service Economy
― Designing Delivery: Rethinking IT in the Digital Service Economy
“Not being able to find a cause is profoundly distressing; it creates anxiety because it implies a loss of control. The desire to find a cause is driven by fear.”
― Just Culture: Balancing Safety and Accountability
― Just Culture: Balancing Safety and Accountability
“There is almost no human action or decision that cannot be made to look flawed and less sensible in the misleading light of hindsight. It is essential that the critic should keep himself constantly aware of that fact.”1”
― The Field Guide to Understanding 'Human Error'
― The Field Guide to Understanding 'Human Error'
“Planning and doing are separate parts of the same job; they are not separate jobs. There is no work that can be performed effectively unless it contains elements of both. One”
― The Practice of Management: The Foundational Classic on Modern Management Practices—Essential for Professionals and Students
― The Practice of Management: The Foundational Classic on Modern Management Practices—Essential for Professionals and Students
“We are in need of inquiry into the epistemology of practice. What is the kind of knowing in which competent practitioners engage? How is professional knowing like and unlike the kinds of knowledge presented in academic textbooks, scientific papers, and learned journals? In what sense, if any, is there intellectual rigor in professional practice?”
― The Reflective Practitioner: How Professionals Think in Action
― The Reflective Practitioner: How Professionals Think in Action
John’s 2025 Year in Books
Take a look at John’s Year in Books, including some fun facts about their reading.
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315 books
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858 books
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663 books
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488 books
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170 books
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611 books
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