John

“If professionals consider one thing “unjust,” it is often this: Split-second operational decisions that get evaluated, turned over, examined, picked apart, and analyzed for months—by people who were not there when the decision was taken, and whose daily work does not even involve such decisions.”
― Sidney Dekker, Just Culture: Balancing Safety and Accountability

“There is almost no human action or decision that cannot be made to look flawed and less sensible in the misleading light of hindsight. It is essential that the critic should keep himself constantly aware of that fact.”1”
― Sidney Dekker, The Field Guide to Understanding 'Human Error'

“The intention of dialogue is to reach new understanding and, in doing so, to form a totally new basis from which to think and act. In”
― William Isaacs, Dialogue: The Art Of Thinking Together

“By treating team members with respect, it puts another nail in the coffin of the Taylorist industrial approach to employee management.”
― Jeff Sussna, Designing Delivery: Rethinking IT in the Digital Service Economy