John

“Not being able to find a cause is profoundly distressing; it creates anxiety because it implies a loss of control. The desire to find a cause is driven by fear.”
― Sidney Dekker, Just Culture: Balancing Safety and Accountability

“Saying what people failed to do has no role in understanding ‘human error.”
― Sidney Dekker, The Field Guide to Understanding 'Human Error'

“All work is knowledge work. The carpenter’s mind is no less animated and engaged than the actuary’s. The architect’s accomplishments depend as much on the body and its senses as the hunter’s do.”
― Nicholas Carr, The Glass Cage: How Our Computers Are Changing Us

“We are in need of inquiry into the epistemology of practice. What is the kind of knowing in which competent practitioners engage? How is professional knowing like and unlike the kinds of knowledge presented in academic textbooks, scientific papers, and learned journals? In what sense, if any, is there intellectual rigor in professional practice?”
― Donald A. Schön, The Reflective Practitioner: How Professionals Think in Action