Tracy

“How do you make the people who work for you and the people you serve feel seen and valued? How do you give them a sense of belonging? How do you make them feel part of something bigger than themselves? How do you make them feel welcome?”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

“In poetry’s stripped-down urgency”
― Tara Conklin, The Last Romantics

“Service is black and white; hospitality is color.” “Black and white” means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them. Getting the right plate to the right person at the right table is service. But genuinely engaging with the person you’re serving”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

“Each of us gazed at the same horizon that would never appear closer or farther away”
― Tara Conklin, The Last Romantics