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“Your customers are responsible for your company’s reason for existing.”
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“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
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“The best way to find yourself is to lose yourself in the service of others.”
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“Truth builds trust.”
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“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
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Vara’s 2024 Year in Books
Take a look at Vara’s Year in Books, including some fun facts about their reading.
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