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Chris Voss
“I switched into my Late-Night, FM DJ Voice: deep, soft, slow, and reassuring.”
Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

Chris Voss
“after pausing, ask solution-based questions or simply label their effect: “What about this doesn’t work for you?” “What would you need to make it work?” “It seems like there’s something here that bothers you.” People have a need to say, “No.” So don’t just hope to hear it at some point; get them to say it early.”
Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

Hans Rosling
“In order for this planet to have financial stability, peace, and protected natural resources, there’s one thing we can’t do without, and that’s international collaboration, based on a shared and fact-based understanding of the world. The current lack of knowledge about the world is therefore the most concerning problem of all.”
Hans Rosling, Factfulness: Ten Reasons We're Wrong About the World—and Why Things Are Better Than You Think

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