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“A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.”
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
“There are three groups of people with respect to empowerment: Those who get it. Those who really want to get it. Those who probably will never get it.”
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
“Our people don’t have one look, one background, one culture,” says Erik. “The common thread is they are themselves. They are genuine.”
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
“Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage.”
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’ That’s been my guiding principle. To make it work, you have to live it every day. Make it your mind-set.”
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
― The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
Scott Kitchens’s 2025 Year in Books
Take a look at Scott Kitchens’s Year in Books, including some fun facts about their reading.
108 books
|
210 friends
2,058 books
|
10 friends
851 books
|
42 friends
32 books
|
77 friends
1,042 books
|
31 friends
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