Pedro Pinto

“The primary threat to a business today is the perception by customers that all you offer is a replaceable, interchangeable commodity.”
― Leonardo Inghilleri, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

“21    Excuses. You’ll never lack them if you want to avoid your duties. What a lot of rationalizing! Don’t stop to think about excuses. Get rid of them and do what you should.”
― Josemaría Escrivá, The Way