Ganesh Satpute

“Employee involvement, employee participation, and quality of work life, these groups predictably disintegrate within a few months from frustration, finding themselves unwilling parties to a cruel hoax, unable to accomplish anything, for the simple reason that no one in management will take action on suggestions for improvement.”
― W. Edwards Deming, Out of the Crisis

“We judge ourselves by our intentions while others judge us by our actions”
― Stephen R. Covey, An Effective Life: Inspirational Philosophy from Dr. Covey’s Life

“Most American executives think they are in the business to make money, rather than products and services.”
― W. Edwards Deming, Out of the Crisis

“The problem lies in the difficulty to define a meaningful measure of performance.”
― W. Edwards Deming, Out of the Crisis