Ganesh Satpute

“The problem lies in the difficulty to define a meaningful measure of performance.”
― W. Edwards Deming, Out of the Crisis

“(On promotion on performance) The problem lies in the difficulty to define a meaningful measure of performance.”
― W. Edwards Deming, Out of the Crisis

“Employee involvement, employee participation, and quality of work life, these groups predictably disintegrate within a few months from frustration, finding themselves unwilling parties to a cruel hoax, unable to accomplish anything, for the simple reason that no one in management will take action on suggestions for improvement.”
― W. Edwards Deming, Out of the Crisis

“(On idea of merit rating) Everyone propels himself forward or tries to, for his own good, on his own life preserver. The organization is the loser. Merit rating rewards people that do well in the system. It does not reward attempts to improve the system. Don't rock the boat.”
― W. Edwards Deming, Out of the Crisis