“It means being there when the customer needs you and making your personal interaction with the customer as memorably positive as possible.”
“I think your mythology would call them fallen angels. War and hate are their business, and one of their chief weapons is un-Naming - making people not know who they are. If someone knows who he is, really knows, then he doesn't need to hate. That's why we still need Namers, because there are places throughout the universe like your planet Earth. When everyone is really and truly Named, then the Echthroi will be vanquished.”
― A Wind in the Door
― A Wind in the Door
“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.”
― Reaching Out: The Three Movements of the Spiritual Life
― Reaching Out: The Three Movements of the Spiritual Life
“Over the years, I have come to realize that the greatest trap in our life is not success, popularity, or power, but self-rejection. Success, popularity, and power can indeed present a great temptation, but their seductive quality often comes from the way they are part of the much larger temptation to self-rejection. When we have come to believe in the voices that call us worthless and unlovable, then success, popularity, and power are easily perceived as attractive solutions. The real trap, however, is self-rejection. As soon as someone accuses me or criticizes me, as soon as I am rejected, left alone, or abandoned, I find myself thinking, "Well, that proves once again that I am a nobody." ... [My dark side says,] I am no good... I deserve to be pushed aside, forgotten, rejected, and abandoned. Self-rejection is the greatest enemy of the spiritual life because it contradicts the sacred voice that calls us the "Beloved." Being the Beloved constitutes the core truth of our existence.”
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Tyler’s 2024 Year in Books
Take a look at Tyler’s Year in Books, including some fun facts about their reading.
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