Uday Koduri

“have always found it to be one of the more intriguing idiosyncrasies of the human condition that a problem that is handled quickly and effectively will almost always serve to generate more long-term customer loyalty than when the original service was delivered satisfactorily.”
― Richard Branson, The Virgin Way: Everything I Know About Leadership

“Remain stuck inside your current business model, and your business’s days are numbered. Make a brand ideal your North Star, and the sky’s the limit.”
― Jim Stengel, Grow: How Ideals Power Growth and Profit at the World's Greatest Companies

“The other sins on his list were, in order: seeming uninterested, speaking too much about your own life, prying for personal secrets (“an unpardonable rudeness”), telling long and pointless stories (“old folks are most subject to this error, which is one chief reason their company is so often shunned”), contradicting or disputing someone directly, ridiculing or railing against things except in small witty doses (“it’s like salt, a little of which in some cases gives relish, but if thrown on by handfuls spoils all”), and spreading scandal (though he would later write lighthearted defenses of gossip).”
― Walter Isaacson, Benjamin Franklin: An American Life

“proposer of any useful project that might be supposed to raise one’s reputation.” So he put himself “as much as I could out of sight” and gave credit for the idea to his friends. This method worked so well that “I ever after practiced it on such occasions.” People will eventually give you the credit, he noted, if you don’t try to claim it at the time. “The present little sacrifice of your vanity will afterwards be amply repaid.”
― Walter Isaacson, Benjamin Franklin: An American Life