Scott Spiro

“Black and white” means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them. Getting the right plate to the right person at the right table is service. But genuinely engaging with the person you’re serving, so you can make an authentic connection—that’s hospitality.”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect