Mohamed Elsayed

“Language is powerful. What we say can shape how we think—and it certainly shapes how others think about us. In this regard, calling the business a “customer” simply conveys the idea that IT is not part of the business.”
― Richard Hunter, Real Business of IT: How CIOs Create and Communicate Value

“Every company is a technology company, regardless of what business they think they’re in. A bank is just an IT company with a banking license.”§”
― Gene Kim, The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

“The only people in any enterprise who ever describe anyone except the people who buy the enterprise’s products and services as “customers” are IT personnel. The only people in the enterprise who ever talk about “aligning with the business” are IT personnel. (Maybe the head of sales has talked about aligning her function with a new strategy or a new value proposition, or the head of manufacturing has talked about aligning with new key performance indicators—but aligning with the business?) That view can’t be good for IT. It is a legacy of the”
― Richard Hunter, Real Business of IT: How CIOs Create and Communicate Value