Renwei

“Moments of pride commemorate people’s achievements. We feel our chest puff out and our chin lift. 2. There are three practical principles we can use to create more moments of pride: (1) Recognize others; (2) Multiply meaningful milestones; (3) Practice courage. The first principle creates defining moments for others; the latter two allow us to create defining moments for ourselves. 3. We dramatically underinvest in recognition. • Researcher Wiley: 80% of supervisors say they frequently express appreciation, while less than 20% of employees agree. 4. Effective recognition is personal, not programmatic. (“ Employee of the Month” doesn’t cut it.) • Risinger at Eli Lilly used “tailored rewards” (e.g., Bose headphones) to show his team: I saw what you did and I appreciate it. 5. Recognition is characterized by a disjunction: A small investment of effort yields a huge reward for the recipient. • Kira Sloop, the middle school student, had her life changed by a music teacher who told her that her voice was beautiful. 6. To create moments of pride for ourselves, we should multiply meaningful milestones—reframing a long journey so that it features many “finish lines.” • The author Kamb planned ways to “level up”—for instance “Learn how to play ‘Concerning Hobbits’ from The Fellowship of the Ring”—toward his long-term goal of mastering the fiddle.”
― Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact

“The many who appear on these pages gave me their trust to present their journeys and offered me a critical reminder, one that created the unintended thesis of this book. It is the creative process—what drives invention, discovery, and culture—that reminds us of how to nimbly convert so-called failure into an irreplaceable advantage. It is an idea once known, lived out, taken for granted, and now, I hope, no longer forgotten.”
― Sarah Lewis, The Rise: Creativity, the Gift of Failure, and the Search for Mastery

“We can also surface milestones that would have gone unnoticed. • What if every member of a youth sports team got a “before-and-after” video of their progress? • Number-heavy organizational goals are fine as tools of accountability, but smart leaders surface more motivational milestones en route to the target. 8. Moments when we display courage make us proud. We never know when courage will be demanded, but we can practice to ensure we’re ready. • The protesters involved in the Nashville lunch counter sit-ins didn’t just show courage, they rehearsed it. 9. Practicing courage lets us “preload” our responses. • Gentile’s approach to ethics says we usually know WHAT is right but don’t know HOW to act. 10. Courage is contagious; our moments of action can be a defining moment for others.”
― Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact

“Those are the conditions that Sharp honored in calling for volunteers to join “action teams” to improve the patient experience. The work was meaningful: serving patients better. The teams were given autonomy, often entrusted to formulate the health system’s policies in a certain domain. Participation was voluntary. And volunteer they did: 1,600 people came forward. A mass movement of people willing to struggle together. If you want to be part of a group that bonds like cement, take on a really demanding task that’s deeply meaningful. All of you will remember it for the rest of your lives.”
― Chip Heath, The Power of Moments: Why Certain Moments Have Extraordinary Impact