Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
by
The advice is clear: don’t force people to bridge gaps of your offering.
“In 1955, one sign—on the façade of a secondhand bookshop on Oudezijds Achterburgwal—read: BICYCLES PARKED HERE WILL BE DESTROYED.”
― In the City of Bikes: The Story of the Amsterdam Cyclist
― In the City of Bikes: The Story of the Amsterdam Cyclist
Victor’s 2024 Year in Books
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