John Ostrowski

“My advice to you is get married: if you find a good wife you'll be happy; if not, you'll become a philosopher.”
― Socrates

“Black and white” means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them. Getting the right plate to the right person at the right table is service. But genuinely engaging with the person you’re serving, so you can make an authentic connection—that’s hospitality.”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

“People will forget what you do; they’ll forget what you said. But they’ll never forget how you made them feel.” This quote, often (but probably incorrectly) attributed to the great American writer Maya Angelou, may be the wisest statement about hospitality ever made.”
― Will Guidara, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect