Joseph Arcila

“Trying to learn from customer conversations is like excavating a delicate archaeological site. The truth is down there somewhere, but it’s fragile. While each blow with your shovel gets you closer to the truth, you’re liable to smash it into a million little pieces if you use too blunt an instrument.”
― Rob Fitzpatrick, The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you

“human judgment becomes more important when machine predictions proliferate, such judgment necessarily involves subjective means of performance evaluation. If objective means are available, chances are that a machine could make such judgment without the need for any HR management. Thus, humans are critical to decision making where the goals are subjective. For that reason, the management of such people will likely be more relational.”
― Ajay Agrawal, Prediction Machines: The Simple Economics of Artificial Intelligence

“It is not ignorance”
― Lao Tzu, Tao Te Ching

“Good hikers need no maps; good speakers need no scripts; good counters need no abacus; good guards need no locks. The wise”
― Lao Tzu, Tao Te Ching