Nuno Roso

“WARMTH CUE #2: Nod to Know”
― Vanessa Van Edwards, Cues: Master the Secret Language of Charismatic Communication

“Warning: Mirroring is so potent that only subtle mirroring is needed. Copy every cue and you will quickly stray into creepy territory. The key is to mirror subtly—no need to copy every gesture.”
― Vanessa Van Edwards, Cues: Master the Secret Language of Charismatic Communication

“VOCAL POWER CUE #5: Pause for Power For the first twenty-seven years of my life, I was addicted to verbal fillers. Specifically, I used um, so, like, well, and you know when I was nervous, thinking, waiting, or stalling, and sometimes simply out of habit. Verbal fillers destroy your credibility. One study found speakers who use fillers are seen as less prepared and less competent.”
― Vanessa Van Edwards, Cues: Master the Secret Language of Charismatic Communication

“Most people make the mistake of not looking too excited when negotiating for something they want. This actually works against you! Using nonverbal warmth and competence both builds rapport with your negotiator and helps them respect you—which might get you a better deal. Researchers even found that nonverbal ambivalence (trying to be neutral) hurts your ability to negotiate.33 They found that showing nonverbal signs of disappointment when you hear a bad offer can actually cause the person you’re negotiating with to make larger concessions. This is a more authentic way to negotiate—why hide your excitement or stifle your upset? Show it all! Highlight your true feelings. When you hear something that you don’t like or don’t agree with, switch to your Danger Zone cues. This is a nonconfrontational yet clear way to show disappointment and get the other person to make concessions without having to say a word. They offer you a bad price: you lip purse. They offer an unworkable timeline: you furrow your brow and cross your arms. They don’t give you what you need: you shake your head no and turn away. These are subtle nonverbal ways of saying, No thanks. Can you do any better?”
― Vanessa Van Edwards, Cues: Master the Secret Language of Charismatic Communication