Nuno Roso

“Warning: Mirroring is so potent that only subtle mirroring is needed. Copy every cue and you will quickly stray into creepy territory. The key is to mirror subtly—no need to copy every gesture.”
― Vanessa Van Edwards, Cues: Master the Secret Language of Charismatic Communication

“WHEN TO EYEBROW RAISE To encourage someone to speak up. Do you work with or spend time with a serious introvert? Introverts may struggle with sharing their ideas. You can encourage them to share with an eyebrow raise in their direction. A quick raise shows them that you would like to hear from them without calling them out. Use an eyebrow raise any time you want to show curiosity or interest. Use it to greet someone you like. WHEN NOT TO EYEBROW RAISE If someone is pushing your buttons, keep those eyebrows down. An eyebrow raise will only encourage them to keep doing what they’re doing. Don’t do it too often. You do not want to look permanently surprised. In Japan, the eyebrow raise is used to indicate romantic interest. Therefore, if you’re in Japan, suppress it in professional situations. WARMTH CUE #4: Savor Smiles Here’s something that won’t surprise you at all: We’re 9.7 times more likely to be seen as warm when we’re smiling.23 A smile is a pure warmth cue. But what might surprise you is that smiling is not just about warmth or happiness. It’s also about engagement. Smiling makes you more memorable.”
― Vanessa Van Edwards, Cues: Master the Secret Language of Charismatic Communication

“One audience member, Bob, was my vocal lifeline. Bob is very vocally expressive and has this wonderful habit of murmuring “Mmm” to himself whenever he feels inspired or interested. Whether he realized it or not, every few minutes he would “Mmm” me with encouragement. When I surprised him with a study or new fact, he would audibly say, “Aha!” in the otherwise silent soundstage. It gave me more confidence. He’s also an authentically loud laugher—cueing others to laugh heartily along with the awkward jokes that I like to share while teaching. From my spot onstage, I could hear his subtle vocal encouragement every time I shared a good point. His vocal invitations were gifts to me as a teacher. It was as if he was tossing me little vocal snacks from the audience, giving me energy to keep going and keep at it. Most important, these vocal invitations were encouraging for other students! I noticed when he said, “Aha!” other students would look up from their notes and nod. When he laughed, they laughed. Vocal invitations create warmth for everyone.”
― Vanessa Van Edwards, Cues: Master the Secret Language of Charismatic Communication

“VOCAL POWER CUE #5: Pause for Power For the first twenty-seven years of my life, I was addicted to verbal fillers. Specifically, I used um, so, like, well, and you know when I was nervous, thinking, waiting, or stalling, and sometimes simply out of habit. Verbal fillers destroy your credibility. One study found speakers who use fillers are seen as less prepared and less competent.”
― Vanessa Van Edwards, Cues: Master the Secret Language of Charismatic Communication