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My heart lurches as all the implications sink in. I’ve seen this movie before. The plot is simple: First, you take an urgent date-driven project, where the shipment date cannot be delayed because of external commitments made to Wall Street
...more
“Mike Rother observed in Toyota Kata that in the absence of improvements, processes don’t stay the same—due to chaos and entropy, processes actually degrade over time.”
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
“When people are trapped in this downward spiral for years, especially those who are downstream of Development, they often feel stuck in a system that pre-ordains failure and leaves them powerless to change the outcomes. This powerlessness is often followed by burnout, with the associated feelings of fatigue, cynicism, and even hopelessness and despair. Many psychologists assert that creating systems that cause feelings of powerlessness is one of the most damaging things we can do to fellow human beings—we deprive other people of their ability to control their own outcomes and even create a culture where people are afraid to do the right thing because of fear of punishment, failure, or jeopardizing their livelihood. This can create the conditions of learned helplessness, where people become unwilling or unable to act in a way that avoids the same problem in the future.”
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
“When the question is difficult and a skilled solution is not available, intuition still has a shot: an answer may come to mind quickly—but it is not an answer to the original question. The question that the executive faced (should I invest in Ford stock?) was difficult, but the answer to an easier and related question (do I like Ford cars?) came readily to his mind and determined his choice. This is the essence of intuitive heuristics: when faced with a difficult question, we often answer an easier one instead, usually without noticing the substitution.”
― Thinking, Fast and Slow
― Thinking, Fast and Slow
“Practice does not make perfect. It is practice, followed by a night of sleep, that leads to perfection.”
― Why We Sleep: The New Science of Sleep and Dreams
― Why We Sleep: The New Science of Sleep and Dreams
“He concluded that the Lean community missed the most important practice of all, which he called the improvement kata. He explains that every organization has work routines, and the improvement kata requires creating structure for the daily, habitual practice of improvement work, because daily practice is what improves outcomes. The constant cycle of establishing desired future states, setting weekly target outcomes, and the continual improvement of daily work is what guided improvement at Toyota.”
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
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Anna’s 2025 Year in Books
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