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When in 2013 I campaigned to have a female historical figure on the back of English banknotes some men got so angry that they felt compelled to threaten me with rape, mutilation and death. Not all the men who disliked the campaign went that
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“He concluded that the Lean community missed the most important practice of all, which he called the improvement kata. He explains that every organization has work routines, and the improvement kata requires creating structure for the daily, habitual practice of improvement work, because daily practice is what improves outcomes. The constant cycle of establishing desired future states, setting weekly target outcomes, and the continual improvement of daily work is what guided improvement at Toyota.”
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
“Mike Rother observed in Toyota Kata that in the absence of improvements, processes don’t stay the same—due to chaos and entropy, processes actually degrade over time.”
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
“students of policy have noted that the availability heuristic helps explain why some issues are highly salient in the public’s mind while others are neglected. People tend to assess the relative importance of issues by the ease with which they are retrieved from memory—and this is largely determined by the extent of coverage in the media. Frequently mentioned topics populate the mind even as others slip away from awareness. In turn, what the media choose to report corresponds to their view of what is currently on the public’s mind. It is no accident that authoritarian regimes exert substantial pressure on independent media. Because public interest is most easily aroused by dramatic events and by celebrities, media feeding frenzies are common.”
― Thinking, Fast and Slow
― Thinking, Fast and Slow
“Lean defines two types of customers that we must design for: the external customer (who most likely pays for the service we are delivering) and the internal customer (who receives and processes the work immediately after us). According to Lean, our most important customer is our next step downstream. Optimizing our work for them requires that we have empathy for their problems in order to better identify the design problems that prevent fast and smooth flow.”
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
― The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win
“Practice does not make perfect. It is practice, followed by a night of sleep, that leads to perfection.”
― Why We Sleep: The New Science of Sleep and Dreams
― Why We Sleep: The New Science of Sleep and Dreams
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Anna’s 2025 Year in Books
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