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“To manage, one must lead. To lead, one must understand the work that he and his people are responsible for.”
― Out of the Crisis
― Out of the Crisis
“Most American executives think they are in the business to make money, rather than products and services.”
― Out of the Crisis
― Out of the Crisis
“Engineering or Technology is the making of things that did not previously exist, whereas science is the discovering of things that have long existed.”
―
―
“Engineers have more words for screwing up than the Inuit have words for snow.”
―
―
“Christine, what is your job?
Is it:
To make 25 calls per hours?
Or
To give callers courteous satisfaction, no brushoff.
It can not be both.”
― Out of the Crisis
Is it:
To make 25 calls per hours?
Or
To give callers courteous satisfaction, no brushoff.
It can not be both.”
― Out of the Crisis
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Paul’s 2024 Year in Books
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