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This is a book about good services – what they are and how to design them.
“As they explore potential solutions, they learn more about the problem, and, as they learn more about the problem, new solutions become possible. These two activities are intrinsically intertwined. The problem space and the solution space evolve together.”
― Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
― Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
“ill-structured problem”—also commonly called a “wicked problem.” Ill-structured problems are defined by having many solutions. There are no right or wrong answers, only better or worse ones.”
― Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
― Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
“I’ll use opportunities to represent customer needs, pain points, and desires collectively and the opportunity space to represent the problem space as well as the desire space.”
― Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
― Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
“You want to summarize what you are learning in a way that is easy to understand, that highlights your key decision points and the options that you considered, and creates space for them to give constructive feedback. A well-constructed opportunity solution tree does exactly this.”
― Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
― Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
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Alexander’s 2024 Year in Books
Take a look at Alexander’s Year in Books, including some fun facts about their reading.
737 books
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52 friends
426 books
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634 books
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98 friends
113 books
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136 friends
157 books
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82 friends
608 books
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274 books
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59 friends
1,855 books
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57 friends
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