Ahmed

“Aim for Candor; Avoid Brutal Honesty: Giving honest feedback is tricky, because it can easily result in people feeling hurt or demoralized. One useful distinction, made most clearly at Pixar, is to aim for candor and avoid brutal honesty. By aiming for candor—feedback that is smaller, more targeted, less personal, less judgmental, and equally impactful—it’s easier to maintain a sense of safety and belonging in the group.”
― Daniel Coyle, The Culture Code: The Secrets of Highly Successful Groups

“Build a Wall Between Performance Review and Professional Development:”
― Daniel Coyle, The Culture Code: The Secrets of Highly Successful Groups

“Capitalize on Threshold Moments: When we enter a new group, our brains decide quickly whether to connect. So successful cultures treat these threshold moments as more important than any other.”
― Daniel Coyle, The Culture Code: The Secrets of Highly Successful Groups

“In Conversation, Resist the Temptation to Reflexively Add Value: The most important part of creating vulnerability often resides not in what you say but in what you do not say. This means having the willpower to forgo easy opportunities to offer solutions and make suggestions. Skilled listeners do not interrupt with phrases like Hey, here’s an idea or Let me tell you what worked for me in a similar situation because they understand that it’s not about them.”
― Daniel Coyle, The Culture Code: The Secrets of Highly Successful Groups