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And he recognized that if he wanted his frontline teams to obsess about how they made their customers feel, he had to obsess about how he made his employees feel. The two cannot be separated: great service cannot exist without great
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“How the hell do I do this?” I whispered. Brad answered. “You go through it. You can’t go around it, you have to go through it. And we’re here to help you do it.”
― Just for the Summer
― Just for the Summer
“You seem to carry an unusually large burden of hate and disappointment for such a small person,” he observed. “Have you tried meditation?”
― Riley Thorn and the Dead Guy Next Door
― Riley Thorn and the Dead Guy Next Door
“the compassion we show to those who lack that control—both the very young who have yet to claim it and the very old who face its loss—that is the essence of our humanity.”
― Great and Precious Things
― Great and Precious Things
“you. But you need to acknowledge that what happened to you last year was terrible, that it gave you pain, and that you deserve time to heal in more ways than just the physical.”
― Deep End
― Deep End
“The ability to control what happens to our flesh and to choose our future is the core of our personhood.”
― Great and Precious Things
― Great and Precious Things
Queen Maas' Assassins
— 13446 members
— last activity Apr 15, 2026 06:26PM
A group dedicated to the queen that is the New York Times & USA Today best-selling author Sarah J. Maas. This is a place to discuss her works, includ ...more
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