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And he recognized that if he wanted his frontline teams to obsess about how they made their customers feel, he had to obsess about how he made his employees feel. The two cannot be separated: great service cannot exist without great
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“Seems safer to read about love in novels than it is to honestly experience it.”
― The Things We Leave Unfinished
― The Things We Leave Unfinished
“And he recognized that if he wanted his frontline teams to obsess about how they made their customers feel, he had to obsess about how he made his employees feel. The two cannot be separated: great service cannot exist without great leadership.”
― Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
― Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
“It’s easy to be loved by the ones who’ve never seen you fuck up. The ones you’ve never had to apologize to, and who still think all your ‘quirks’ are charming. “It’s easy to be around people who don’t know you. But as soon as someone starts to figure you out—as soon as you can’t be perfect—it’s easier to move on. Find someone new to be the cool, fun, laid-back one with.”
― Funny Story
― Funny Story
“You seem to carry an unusually large burden of hate and disappointment for such a small person,” he observed. “Have you tried meditation?”
― Riley Thorn and the Dead Guy Next Door
― Riley Thorn and the Dead Guy Next Door
“Magpie, when you deal with everything on your own, you’re robbing the people who care about you of their chance to be there for you, with you.”
― Maggie Moves On
― Maggie Moves On
Queen Maas' Assassins
— 13479 members
— last activity Jul 23, 2026 10:25AM
A group dedicated to the queen that is the New York Times & USA Today best-selling author Sarah J. Maas. This is a place to discuss her works, includ ...more
Lyndsay’s 2025 Year in Books
Take a look at Lyndsay’s Year in Books, including some fun facts about their reading.
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