Jane E.

“Computer technology has given us instant and cheaper access to more and more information. So naturally that's what we think we want. But what do we get? More information than we need and certainly more than we read. We are suffocating in that avalanche of paper, much of which just gets filed…unread. And most of those reports, proposals, printouts, projections that take so much time to do end up in the round file, the one under your desk.”
― Robert J. Kriegel, Sacred Cows Make the Best Burgers: Developing Change-Ready People and Organizations

“Sell cheap and that's what people will think of you. Loss leaders lose. Customers look for price and value and service and quality and convenience. And you'd better give it to them or someone else will.”
― Robert J. Kriegel, Sacred Cows Make the Best Burgers: Developing Change-Ready People and Organizations

“Today's marketplace is a turbulent ocean, and we're all surfers struggling in a sea of change. Huge waves are breaking on us, barreling in at breakneck speed. To keep ahead we've got to think like a surfer on the horizon. We have to start moving before the change hits. Reacting—even quickly—doesn't work. It's a sacred-cow belief that quick response to change is possible. Experience shows that rapid responders are forced into a catch-up game. Even if they manage to pull even, the competition is already onto the next wave while they're left struggling to catch their breath. You can't react anymore; you've got to proact. DON'T LISTEN TO THE CUSTOMER The first step in keeping ahead of the change wave is to start with your customers.”
― Robert J. Kriegel, Sacred Cows Make the Best Burgers: Developing Change-Ready People and Organizations

“can you create a learning organization when everyone's speeding? They may complete a record number of tasks or make an awful lot of telephone calls, but learning—not likely. Learning requires time to reflect, assimilate, and practice. Even the business schools from Harvard to USC are taking this seriously by offering exercises in reflection in their course work.”
― Robert J. Kriegel, Sacred Cows Make the Best Burgers: Developing Change-Ready People and Organizations