Status Updates From The Responsive City: Engagi...

"Smart Chicago Collaborative's motto is, 'If it doesn't work for you, it doesn't work'" (p. 90)

"...Berman follows a checklist in deciding whether a particular departmental data analytics use case is worth pursuing by her team. Rodent control met many of the checklist's elements. The proposed case has to solve a business problem that the department really cares about... it can't be too politically difficult.... implementing the analytical approach can't be too difficult for city workers" (p. 86).

"When the digital governance revolution is complete, city hall will be transformed. Residents will go there (virtually, of course) to register for personalized information (about my school, my park, my corner)" (p. 71)

"... most 311 reporting happens within two hundred feet of the complainant's home" (p. 66)

Citizen "involves more than the consumption of public goods."

It's not enough for a group of people to have something in common (a group of people waiting for a walk signal have something in common). "What turns a group into an entity worth respect? Part of the answer is memory -- the ability to reflect collectively on the past and carry a sense of shared identity into the future" (p.53).