Status Updates From Useful, Usable, Desirable: ...

“...in our day-to-day jobs, it can be easy to get bogged down in task and deadlines and forget the reason we do what we do is to make our members’ lives better.”

“The truth is, we honestly believe that having a service philosophy, living that philosophy, and paring back the number of policies at your library are three vital steps that will get you started down the road to empowering your staff to provide the best service they can.”