Status Updates From Ignore Your Customers (and ...
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience by
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Pam
is 56% done
Key:
- start with org culture: how org treat its customer & employees during low/high stress
- L&D - coach fast > adjust fast > till succeed. not fast firing
- trait & behaviour based hiring
- customer service minute: success stories, tips, challenges
- wow factor: beyond basic expctatn - creative, unexpected ways
Check reading group guide
- use anticipatory - fulfil needs unvoiced, burdensome, undiscovered needs
— Jul 16, 2025 08:53AM
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- start with org culture: how org treat its customer & employees during low/high stress
- L&D - coach fast > adjust fast > till succeed. not fast firing
- trait & behaviour based hiring
- customer service minute: success stories, tips, challenges
- wow factor: beyond basic expctatn - creative, unexpected ways
Check reading group guide
- use anticipatory - fulfil needs unvoiced, burdensome, undiscovered needs
Pam
is starting
Key:
- Service starts w/ healthy org culture: assess thru how org treats its employees & customers when stress is low/high
- give customers unexpected happiness
- customer service minute: success stories, tips, challenges
- trait & behaviour based hiring
- wow factor - go beyond their expectations in a creative, unexpected way
- use anticipatory customer service - fulfil need they haven’t voiced or know they need
— Jul 16, 2025 08:48AM
Add a comment
- Service starts w/ healthy org culture: assess thru how org treats its employees & customers when stress is low/high
- give customers unexpected happiness
- customer service minute: success stories, tips, challenges
- trait & behaviour based hiring
- wow factor - go beyond their expectations in a creative, unexpected way
- use anticipatory customer service - fulfil need they haven’t voiced or know they need
