Status Updates From How Did That Happen?: Holdi...

Pg.241 Complimentary Resources (online)

Pp.242-243 Appendix
(of Models, Self-Assements, and Charts & Lists)

Pp. 245-252 Index

Pg.252 About the Authors

Pp.254-255 (Other books by these Authors)

Conclusion Complete

The Vocabulary of Accountability

The OUTER Ring: Establishing Expectations
*Form
*Communicate
*Align
*Inspect

The INNER Ring: Managing Unmet Expectations
The Accountability Conversation

Triggers that move you to Outer or Inner Ring

The INNER Ring: 4 Solutions
*Motivation
*Training
*Accountability
*Culture

The Accountability Sequence

Sunday, November 23, 2025
Ch.10 Complete
CONSIDER CULTURE

A Culture of Accountability
Poeple take Acc'y to think & act

The Results Pyramid
"Why People Do What They Do"
4 steps
Experiences>
Beliefs>
Actions>
Results

Acc'y Cultures
5 types
*Complacency
*Confusion
*Intimidation
*Abdication
*Acc'y

Organz'l Integrity
Follow Thru - do what say they'll do
Get Real - committed to truth
Speak Up - free say what needed

Ch.9 Complete
ASSESS ACCOUNTABILITY

to help others take greater accountability for achieving results

Steps to Accountability
Moving ABOVE the Line to
See It, Own It, Solve It, & Do It;
not trapped BELOW the Line

The Acc'y Current
directional
top-down vs bottom-up flows

360 Acc'y
surround you

Acc'y Attitudes
Deflecting
Calculating
Embracing

The Paradox of Acc'y
of Success,
of Consequences, &
of Shared Acc'y

Ch.8 Complete
EVALUATE TRAINING

to help people deliver results

Stages of Competency
from unaware/able to aware

Training Triggers
coaching to the
1.Problem
2.Pattern
3.Performance
4.Placement

Training Accelerators
1.Solicit
2.Streamline
3.Help
4.Show

Listening Styles
Literal Listener vs Figurative Listener

Communication Styles
Literal C vs Figurative C

5 Ds Fast Training
Describe
Demonstrate
Do
Debrief
Do Again

Ch.7 Complete
EXAMINE MOTIVATION
, setting, & characters
Hand & Feet vs Hearts & Minds
Key Expectations require both

Enroll People in a CAUSE

1.DEFINE It
Tell the story w/ a plot,setting,& characters

2.SELL It
Be a storyteller to persuade/convince people to "buy in"

3.ADVOCATE It
Reinforce the story with supporting evidence & re-telling it

4.CELEBRATE It
Ack. success publicly along way

Address "WHY" Questions

Ch.6 Complete
THE INNER RING

helps you diagnose & solve problem of unmet expectations

Reacting to Unmet Expectations
Avoid the 5 Mistakes You Never Want to Make

The Reality Window
-Phantom Reality
-Reality
-Desired Reality

Solving Unmet Expectations
-Training
-Motivation
-Accountability
-Culture

The Accountability Conversation
1.Make sure prob not on Outer Ring
2.Inner Ring Solution
3.Use Outer Ring to implement

Tuesday, November 11, 2025

Ch.5 Complete
INSPECT EXPECTATIONS

Pg.121
"Ch5 provides the crowning principle of the steps in the Outer Ring: Inspecting Expectations"

Getting People Ready to Be Inspected

Inspection Purpose Statement
-Assess th Condition
-Ensure Continued Alignment
-Provide Needed Support
-Reinforce Progress
-Promote Learning

The LOOK Model
-Listen
-Observe
-Objectify
-Know

Trust But Verify ("doverey, no proverey")

Ch.4 Complete
ALIGN EXPECTATION

Complete Alignment Means Agreement
-Complete Alignment and Complyment

The Complete Alignment Chain Reaction
-Complyment brings hands & feet
-Complete Alignment engages hearts & mind

Getting everyone kin Expectations Chain pushing in same direction

The Alignment Dialogue
-Score It
-Evaluate It
-Resolve it

Alignment Meetings
-Apply the Keeping-Up Quiz

Tuesday, November 4, 2025
Ch.3 Complete
COMMUNICATE EXPECTATIONS

Command, Control, and FAIL
-the old What-When approach does not generate
enough "hearts & minds" effort

WHY-What-When
-engage a 2-way conversation...so clearly that people
buy in to making it happen

Make the WHY Compelling
The "What" Discussion
The Boundaries Discussion
The Support Discussion
Making the "When" Concrete

Ch.2 Complete
FORM EXPECTATIONS

Best Expectations
(above Good or Better)

Expectations Chain
(up-line & down-line needed to fulfill)

Key Expectations
("What do I WANT to have happen?")

FORM Checklist
- Framable
- Obtainable
- Repeatable
- Measurable
(the 4 crucial elements when you form "KEY" Expectations)

Ch.1 Complete
THE OUTER RING

The Art of the Sequence
form, communicate, align, inspect

3 Axioms of the Outer Ring
Accountability Fallacy, Accountability Assumption, Accountability Truth

How Did I LET That Happen?

The Accountability Connection
create an experience that leads to ...positive connection

Introduction Complete.

The OUTER RING: Establishing Expectations
*Form
*Communicate
*Align
*Inspect

The INNER RING: The Four Solutions
*Motivation
*Training
*Culture
*Accountability

Pg.11
"a comprehensive approach to holding people accountable.

(These are) ...the principles
that cause people to feel
that you are implementing accountability
in a way that feels
fair, rational, predictable, and full of integrity."