Mark Henkel’s Reviews > How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way > Status Update
Mark Henkel
is on page 123 of 272
Ch.5 Complete
INSPECT EXPECTATIONS
Pg.121
"Ch5 provides the crowning principle of the steps in the Outer Ring: Inspecting Expectations"
Getting People Ready to Be Inspected
Inspection Purpose Statement
-Assess th Condition
-Ensure Continued Alignment
-Provide Needed Support
-Reinforce Progress
-Promote Learning
The LOOK Model
-Listen
-Observe
-Objectify
-Know
Trust But Verify ("doverey, no proverey")
— Nov 10, 2025 06:49PM
INSPECT EXPECTATIONS
Pg.121
"Ch5 provides the crowning principle of the steps in the Outer Ring: Inspecting Expectations"
Getting People Ready to Be Inspected
Inspection Purpose Statement
-Assess th Condition
-Ensure Continued Alignment
-Provide Needed Support
-Reinforce Progress
-Promote Learning
The LOOK Model
-Listen
-Observe
-Objectify
-Know
Trust But Verify ("doverey, no proverey")
Like flag
Mark’s Previous Updates
Mark Henkel
is on page 256 of 272
Pg.241 Complimentary Resources (online)
Pp.242-243 Appendix
(of Models, Self-Assements, and Charts & Lists)
Pp. 245-252 Index
Pg.252 About the Authors
Pp.254-255 (Other books by these Authors)
— Nov 24, 2025 04:59PM
Pp.242-243 Appendix
(of Models, Self-Assements, and Charts & Lists)
Pp. 245-252 Index
Pg.252 About the Authors
Pp.254-255 (Other books by these Authors)
Mark Henkel
is on page 241 of 272
Conclusion Complete
The Vocabulary of Accountability
The OUTER Ring: Establishing Expectations
*Form
*Communicate
*Align
*Inspect
The INNER Ring: Managing Unmet Expectations
The Accountability Conversation
Triggers that move you to Outer or Inner Ring
The INNER Ring: 4 Solutions
*Motivation
*Training
*Accountability
*Culture
The Accountability Sequence
— Nov 24, 2025 04:55PM
The Vocabulary of Accountability
The OUTER Ring: Establishing Expectations
*Form
*Communicate
*Align
*Inspect
The INNER Ring: Managing Unmet Expectations
The Accountability Conversation
Triggers that move you to Outer or Inner Ring
The INNER Ring: 4 Solutions
*Motivation
*Training
*Accountability
*Culture
The Accountability Sequence
Mark Henkel
is on page 234 of 272
Sunday, November 23, 2025
Ch.10 Complete
CONSIDER CULTURE
A Culture of Accountability
Poeple take Acc'y to think & act
The Results Pyramid
"Why People Do What They Do"
4 steps
Experiences>
Beliefs>
Actions>
Results
Acc'y Cultures
5 types
*Complacency
*Confusion
*Intimidation
*Abdication
*Acc'y
Organz'l Integrity
Follow Thru - do what say they'll do
Get Real - committed to truth
Speak Up - free say what needed
— Nov 24, 2025 04:50PM
Ch.10 Complete
CONSIDER CULTURE
A Culture of Accountability
Poeple take Acc'y to think & act
The Results Pyramid
"Why People Do What They Do"
4 steps
Experiences>
Beliefs>
Actions>
Results
Acc'y Cultures
5 types
*Complacency
*Confusion
*Intimidation
*Abdication
*Acc'y
Organz'l Integrity
Follow Thru - do what say they'll do
Get Real - committed to truth
Speak Up - free say what needed
Mark Henkel
is on page 212 of 272
Ch.9 Complete
ASSESS ACCOUNTABILITY
to help others take greater accountability for achieving results
Steps to Accountability
Moving ABOVE the Line to
See It, Own It, Solve It, & Do It;
not trapped BELOW the Line
The Acc'y Current
directional
top-down vs bottom-up flows
360 Acc'y
surround you
Acc'y Attitudes
Deflecting
Calculating
Embracing
The Paradox of Acc'y
of Success,
of Consequences, &
of Shared Acc'y
— Nov 22, 2025 10:12AM
ASSESS ACCOUNTABILITY
to help others take greater accountability for achieving results
Steps to Accountability
Moving ABOVE the Line to
See It, Own It, Solve It, & Do It;
not trapped BELOW the Line
The Acc'y Current
directional
top-down vs bottom-up flows
360 Acc'y
surround you
Acc'y Attitudes
Deflecting
Calculating
Embracing
The Paradox of Acc'y
of Success,
of Consequences, &
of Shared Acc'y
Mark Henkel
is on page 190 of 272
Ch.8 Complete
EVALUATE TRAINING
to help people deliver results
Stages of Competency
from unaware/able to aware
Training Triggers
coaching to the
1.Problem
2.Pattern
3.Performance
4.Placement
Training Accelerators
1.Solicit
2.Streamline
3.Help
4.Show
Listening Styles
Literal Listener vs Figurative Listener
Communication Styles
Literal C vs Figurative C
5 Ds Fast Training
Describe
Demonstrate
Do
Debrief
Do Again
— Nov 20, 2025 06:00PM
EVALUATE TRAINING
to help people deliver results
Stages of Competency
from unaware/able to aware
Training Triggers
coaching to the
1.Problem
2.Pattern
3.Performance
4.Placement
Training Accelerators
1.Solicit
2.Streamline
3.Help
4.Show
Listening Styles
Literal Listener vs Figurative Listener
Communication Styles
Literal C vs Figurative C
5 Ds Fast Training
Describe
Demonstrate
Do
Debrief
Do Again
Mark Henkel
is on page 168 of 272
Ch.7 Complete
EXAMINE MOTIVATION
, setting, & characters
Hand & Feet vs Hearts & Minds
Key Expectations require both
Enroll People in a CAUSE
1.DEFINE It
Tell the story w/ a plot,setting,& characters
2.SELL It
Be a storyteller to persuade/convince people to "buy in"
3.ADVOCATE It
Reinforce the story with supporting evidence & re-telling it
4.CELEBRATE It
Ack. success publicly along way
Address "WHY" Questions
— Nov 14, 2025 06:55PM
EXAMINE MOTIVATION
, setting, & characters
Hand & Feet vs Hearts & Minds
Key Expectations require both
Enroll People in a CAUSE
1.DEFINE It
Tell the story w/ a plot,setting,& characters
2.SELL It
Be a storyteller to persuade/convince people to "buy in"
3.ADVOCATE It
Reinforce the story with supporting evidence & re-telling it
4.CELEBRATE It
Ack. success publicly along way
Address "WHY" Questions
