Status Updates From The Civility Solution: What...

Good so far!

“Forgiveness (like gratitude is a form of acceptance) has a healing effect not only on you but also on he person who hurt you and in the process hurt him- or herself.”

9. Don’t assume rudeness is a permanent part of someone’s personality. It is a pattern of rudeness that determines character not one mishap
10. In the end, always let empathy— the ability to read others accurately- be your guide in understanding rudeness, knowing how to respond to a rude individual and knowing when to leave the scene.”

5. Self-righteous behavior only reflects poorly on you; don’t use the opportunity to demean another.
6. Try to address the underlying cause of the behavior
7. When necessary set limits tactfully and assertively, not aggressively
8 if the conversation remains irrational, know when to quit

“1. Don’t personalize rude behavior- it’s unlikely to be about you although it’s directed to you.
2. Be aware that rude behavior comes from various sources
3. Respond with calmness rather than behavior that escalates rude behavior
4. An eye for an eye is a poor approach; don’t buy another’s insecurity and make it your own.”