Status Updates From The Civility Solution: What...

Good so far!

“Forgiveness (like gratitude is a form of acceptance) has a healing effect not only on you but also on he person who hurt you and in the process hurt him- or herself.”

9. Don’t assume rudeness is a permanent part of someone’s personality. It is a pattern of rudeness that determines character not one mishap
10. In the end, always let empathy— the ability to read others accurately- be your guide in understanding rudeness, knowing how to respond to a rude individual and knowing when to leave the scene.”

5. Self-righteous behavior only reflects poorly on you; don’t use the opportunity to demean another.
6. Try to address the underlying cause of the behavior
7. When necessary set limits tactfully and assertively, not aggressively
8 if the conversation remains irrational, know when to quit