Monica’s Reviews > Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect > Status Update

Let your energy impact the people you’re talking to, as opposed to the other way around.

Intention means every decision from the most, obviously significant to the seemingly mundane, matters. to do something with intentionality means to do it thoughtfully with clear purpose, and an eye on the desired result.

A guest would tell me that well most people save the best bottles of wine in their cellars for celebrations. He drinks his best bottles on his worst days.

How do you make the people who work for you and the people you serve feel seen and valued? How do you give them a sense of belonging? How do you make them feel part of something bigger than themselves? How do you make them feel welcome?

Well, it may be impossible to quantify in financial terms the impact of making someone feel good, don’t think for a second that it doesn’t matter. In fact, it matters more.

Service is black-and-white hospitality is color. Genuinely engaging with the person you’re serving so you can make an authentic connection.— that’s hospitality