Petr’s Reviews > How to Have Confidence and Power in Dealing with People > Status Update

1. Criticism must be made in absolute privacy.

2. Preface criticism with a kind word or compliment.

3. Make the criticism impersonal; criticize the act, not the person.

4. Supply the answer.

5. Ask for cooperation; don't demand it.

6. One criticism to an offense.

7. Finish in a friendly fashion.

"What is your opinion about this matter?" or "How would you go about doing this?"

"Why did you do that?"

"How did you manage that?"

"What did you say then?"

These, and similar questions, will get you a reputation as one of the most interesting talkers that your companion has ever met.

He Assumed the Attitude He Expected the Other Person to Take

Another thing I noticed was this: because he was thoroughly convinced that the other person would be friendly, he was not afraid of people. He was not on the defensive.

says that the best way ever discovered by psychology to get a "yes" response is to put the other fellow in a "yes" mood.
You do this by creating a positive and affirmative atmosphere, rather than a negative one.

7 Right now, begin deliberately to cultivate a confident manner. Don't mumble your words as if you were afraid to express them. Speak out. Watch your posture. A slumped figure signifies that you find the burdens of life too heavy for you to bear. A drooping head signifies that you are defeated by life. Hold your head up. Straighten up your shoulders. Walk with a confident step as if you had somewhere important to go.

6. Begin today deliberately to cultivate an enthusiastic attitude. Take a tip from Frank Bettger and act as if you were enthusiastic. Soon you'll feel enthusiastic.

3. Act or feel hostile and the other fellow reflects this hostility back to you. Shout at him, and he is almost compelled to shout back. Act calmly and unemotionally, and you turn away his anger before it gets started.

4. Act enthusiastic and you arouse the enthusiasm of the other person.

5. Act confidently and the other person has confidence in you.

CHAPTER 4 IN BRIEF

1. Whether you realize it or not, you control the actions and attitudes of others by your own actions and attitudes.

2. Your own attitudes are reflected back to you from the other person almost as if you stood before a mirror.

Just as you can make others enthusiastic by being enthusiastic, you can make others have confidence in you and in your proposition-by acting confidently.