Melanie Salazar’s Reviews > Crucial Confrontations: Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior > Status Update

WHAT violations or violations should be addressed? And decide IF you are going to say anything. You have to identify and deal with the right problem or it will never go away. Reduce a violation to a clear sentence BEFORE you talk.

A crucial confrontation consists of a face to face accountability discussion. When handled well, the problem is resolved and the relationship benefits.