Heather’s Reviews > Works Well with Others: An Outsider's Guide to Shaking Hands, Shutting Up, Handling Jerks, and Other Crucial Skills in Business That No One Ever Teaches You > Status Update

"In business, you must assume that everyone is rooting for you." In a job interview, the interviewers want you to do well so that they can hire the right person for the job. When you're giving a speech, the audience wants to be entertained.

"The first thing to acknowledge in a small-talk situation is that we live in a society. And as someone who lives in a society, you have entered into a mutual agreement to speak when it would be awkward not to."