Betty Johnson > Quotes

“The first part of empathy, the first requirement for action on their behalf, is to understand how they feel.”
― Betty Johnson, Making Virtual Work: How to Build Performance and Relationships

“Workers are begging us to lighten their load, to remove the burdens, the hassles, and the irritants that come with video meetings.”
― Betty Johnson, Making Virtual Work: How to Build Performance and Relationships

“Savvy leaders use empathy to relieve that emotional strain. They use it so that video meetings are beneficial for everyone.”
― Betty Johnson, Making Virtual Work: How to Build Performance and Relationships

“When what they feel evokes something familiar in you, you’re likely to mimic their emotions unconsciously.”
― Betty Johnson, Making Virtual Work: How to Build Performance and Relationships

“Empathy greases the wheels of productivity.”
― Betty Johnson, Making Virtual Work: How to Build Performance and Relationships

“If you say, I know just how you feel, you show the other person you’re thinking about how you feel, and you’re assuming your experience is the same as theirs.”
― Betty Johnson, Making Virtual Work: How to Build Performance and Relationships

“Making things better requires that you understand how people feel in response to what you do.”
― Betty Johnson, Making Virtual Work: How to Build Performance and Relationships

“In an ever-changing, hyper-competitive workplace and marketplace, for you to truly be of worth as a leader, you therefore know: you must develop your capacity for empathy.”
― Betty Johnson, Making Virtual Work: How to Build Performance and Relationships

“Self-other awareness enables you to show respect for their feelings instead of being overwhelmed by their feelings, your pity, or your intolerance.”
― Betty Johnson, Making Virtual Work: How to Build Performance and Relationships