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2025 Reading Challenge

2025

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Chad Horenfeldt has read 39 books of his goal of 25!

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Chad Horenfeldt

Goodreads Author

Born

in Toronto, Canada

September 12

Website

https://www.strategiccustomersuccess.com

Genre

Business, Nonfiction

Influences

Adam_M_Grant Bren_Brown James_Clear ...more

Member Since

December 2013

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Chad Horenfeldt is a seasoned customer success executive with over two decades of experience in SaaS. Chad held key positions at companies such as Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua), where he honed his expertise in customer success and customer experience strategies. Chad has been part of an IPO while at Eloqua and of two major acquisitions, one by Oracle and a second by Meta.

Beyond his professional endeavors, Chad has received numerous industry awards, including being a 3X Top 25 Customer Success Influencer. He is a recognized thought leader, frequently sharing insights on customer success through various industry publications and speaking engagements. Among his many contributions, Chad authored a section o ...more

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Chad Horenfeldt’s books

Average rating: 4.9 · 29 ratings · 21 reviews · 2 distinct works • Similar authors

The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career
by

Chad Horenfeldt (Goodreads Author),

Kristi Faltorusso (Foreword)

4.90 avg rating — 29 ratings — 3 editions

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Chad is Currently Reading

Chad Horenfeldt is currently reading

Beyond the Hammer: A Fresh Approach to Leadership, Culture, and Building High Performance Teams

by Brian Gottlieb

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Dec 08, 2025 05:27AM

Chad Horenfeldt is currently reading

The Obstacle Is the Way: The Timeless Art of Turning Trials into Triumph

by Ryan Holiday (Goodreads Author)

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Dec 06, 2025 04:42PM

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A Clash of Kings (A Song of Ice and Fire, #2)

by George R.R. Martin

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Nov 09, 2025 09:26PM

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Chad’s Recent Updates

Chad Horenfeldt liked Kate Khajvandi 's review of The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career: " The Strategic Customer Success Manager is a practical and highly actionable guide for anyone working in Customer Success or looking to grow into a more strategic role. What I appreciated most about this book is that it goes beyond theory — it clearly" Read more of this review »
Dec 17, 2025 09:20PM · see review · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Strategic Customer Success Manager by Chad Horenfeldt. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Strategic Customer Success Manager by Chad Horenfeldt <iframe sandbox id="wrongBookKindlePreviewScreen">
Chad Horenfeldt liked Reader's review of The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career: "I had the privilege of reading this book during pre-sale, and simply put, it’s one of the most practical Customer Success handbooks I’ve encountered. No fluff, no theory-for-the-sake-of-theory — just clear frameworks and real-world guidance that genui" Read more of this review »
Dec 15, 2025 06:30PM · see review · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Strategic Customer Success Manager by Chad Horenfeldt. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Strategic Customer Success Manager by Chad Horenfeldt <iframe sandbox id="wrongBookKindlePreviewScreen">
Chad Horenfeldt liked Robert Statsky's review of The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career: "This is a must-read for anyone working in B2B SaaS Customer Success. As a leader in the space, I will suggest this to all CSMs, and leaders I work with moving forward. It has fantastic frameworks, great stories, good anecdotes and real live examples " Read more of this review »
Dec 15, 2025 04:44PM · see review · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Strategic Customer Success Manager by Chad Horenfeldt. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Strategic Customer Success Manager by Chad Horenfeldt <iframe sandbox id="wrongBookKindlePreviewScreen">
Chad Horenfeldt entered a giveaway Boss Lincoln: The Partisan Life of Abraham Lincoln by Matthew Pinsker 10 copies available, ends on December 31, 2025 Enter to win »
Dec 13, 2025 05:45PM · like · see giveaway
Chad Horenfeldt rated a book really liked it Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
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Chad Horenfeldt wants to read Pattern Breakers: Why Some Start-Ups Change the Future by Mike Maples Jr.	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
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Chad Horenfeldt started reading Beyond the Hammer: A Fresh Approach to Leadership, Culture, and Building High Performance Teams by Brian Gottlieb	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Dec 08, 2025 05:27AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Beyond the Hammer by Brian Gottlieb. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Beyond the Hammer by Brian Gottlieb <iframe sandbox id="wrongBookKindlePreviewScreen">
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Dec 07, 2025 08:42AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The War of Art by Steven Pressfield. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The War of Art by Steven Pressfield <iframe sandbox id="wrongBookKindlePreviewScreen">
Chad Horenfeldt started reading The Obstacle Is the Way: The Timeless Art of Turning Trials into Triumph by Ryan Holiday (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
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Chad’s Quotes

“I feel that books, just like people, have a destiny. Some invite sorrow, others joy, some both. ”
― Elie Wiesel

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“Staying vulnerable is a risk we have to take if we want to experience connection.”
― Brené Brown, The Gifts of Imperfection

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Chad’s Friend Comments

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message 1: by Chad

Jul 03, 2025 07:27PM

Excited to have started a soft launch of my new book, The Strategic Customer Success Manager. I wrote it as I wanted to share my experience in customer success so that others could benefit from it. It then transformed into more of a mission to improve the profession after the tech meltdown post-covid.

Not enough attention was provided to developing the skills of the CSM as there were many experienced leaders thrust into the field. I wanted to take on this cause and push the profession forward.

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