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2025 Reading Challenge

2025

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Chad Horenfeldt has read 29 books of his goal of 25!

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Chad Horenfeldt

Goodreads Author

Born

in Toronto, Canada

September 12

Website

https://www.strategiccustomersuccess.com

Genre

Business, Nonfiction

Influences

Adam_M_Grant Bren_Brown James_Clear ...more

Member Since

December 2013

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Chad Horenfeldt is a seasoned customer success executive with over two decades of experience in SaaS. Chad held key positions at companies such as Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua), where he honed his expertise in customer success and customer experience strategies. Chad has been part of an IPO while at Eloqua and of two major acquisitions, one by Oracle and a second by Meta.

Beyond his professional endeavors, Chad has received numerous industry awards, including being a 3X Top 25 Customer Success Influencer. He is a recognized thought leader, frequently sharing insights on customer success through various industry publications and speaking engagements. Among his many contributions, Chad authored a section o ...more

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Chad Horenfeldt’s books

Average rating: 4.86 · 22 ratings · 16 reviews · 1 distinct work • Similar authors

The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career
by

Chad Horenfeldt (Goodreads Author),

Kristi Faltorusso (Foreword)

4.86 avg rating — 22 ratings — 2 editions

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Chad is Currently Reading

Chad Horenfeldt is currently reading

Meditations for Mortals

by Oliver Burkeman

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Oct 14, 2025 01:20PM

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A Game of Thrones [Audiobook, Unabridged]

by George R.R. Martin

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Sep 28, 2025 08:00AM

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Tribe Of Mentors: Short Life Advice from the Best in the World

by Timothy Ferriss (Goodreads Author)

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Sep 23, 2025 07:38AM

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Chad Horenfeldt wants to read Conscious Business: How to Build Value Through Values by Fred Kofman	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
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Chad Horenfeldt wants to read Stolen Focus: Why You Can't Pay Attention— and How to Think Deeply Again by Johann Hari	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
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Chad’s Quotes

“I feel that books, just like people, have a destiny. Some invite sorrow, others joy, some both. ”
― Elie Wiesel

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“Staying vulnerable is a risk we have to take if we want to experience connection.”
― Brené Brown, The Gifts of Imperfection

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Chad’s Friend Comments

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message 1: by Chad

Jul 03, 2025 07:27PM

Excited to have started a soft launch of my new book, The Strategic Customer Success Manager. I wrote it as I wanted to share my experience in customer success so that others could benefit from it. It then transformed into more of a mission to improve the profession after the tech meltdown post-covid.

Not enough attention was provided to developing the skills of the CSM as there were many experienced leaders thrust into the field. I wanted to take on this cause and push the profession forward.

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