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Steve Portigal

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Steve Portigal

Goodreads Author


Born
Winnipeg, Canada
Website

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Member Since
July 2013


Steve Portigal is an experienced user researcher who helps organizations to build more mature user research practices. Based outside of San Francisco, he is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories.

He’s also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations. Steve is an accomplished presenter who speaks about culture, innovation, and design at companies and conferences across the globe.

Average rating: 4.12 · 1,552 ratings · 137 reviews · 3 distinct worksSimilar authors
Interviewing Users: How to ...

4.13 avg rating — 1,449 ratings — published 2013 — 16 editions
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Doorbells, Danger, and Dead...

really liked it 4.00 avg rating — 97 ratings — published 2016 — 5 editions
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Occupied Minds

4.17 avg rating — 6 ratings
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* Note: these are all the books on Goodreads for this author. To add more, click here.

Obviously Awesome...
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It's Only Rock-N-...
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The Rolling Stone...
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Steve’s Recent Updates

Steve Portigal wants to read
Exit Party by Emily St. John Mandel
Exit Party
by Emily St. John Mandel (Goodreads Author)
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Birds of America by Lorrie Moore
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I've long known Lorrie Moore's name but only recently clued into who she is, how she writes, what she writes about. I'm making my way through her various short story collections which are thought-provoking and touching. ...more
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Congratulations, by the way by George Saunders
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This is - as you must be aware - a graduation address, and so it's short and to the point, and encouraging. It succeeds in what it originally set out to do, I suppose, and if you are feeling at all earnest then perhaps the thoughtfulness and honesty ...more
Steve Portigal rated a book it was ok
Congratulations, by the way by George Saunders
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This is - as you must be aware - a graduation address, and so it's short and to the point, and encouraging. It succeeds in what it originally set out to do, I suppose, and if you are feeling at all earnest then perhaps the thoughtfulness and honesty ...more
Steve Portigal rated a book really liked it
Thunderstruck & Other Stories by Elizabeth McCracken
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I read this after reading her recent craft book about writing; I loved that book but it made me curious, what does someone write like given this is how they think about writing. Well, it's just fantastic. Moving, surprising, intriguing. I need to rea ...more
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The Best American Science Fiction and Fantasy 2024 by Hugh Howey
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They All Fall Down, Part 2 by Juan Díaz Canales
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I've only ever read these books as complete stories; this is the first one that was split across two separate volumes, and that means I read it with years in between (or something like) and I had no idea what was going on. To me, this felt shallower ...more
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A Long Game by Elizabeth McCracken
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McCracken eventually reveals that she drafted a novel that was both a narrative and a parallel set of sardonic comments about writing itself, and eventually realized that the combination did not work, but that the comments about writing led to this b ...more
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One Sun Only by Camille Bordas
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A really engaging set of short stories. Bordas is so creative (an overused word, sorry) in her premises and characters. A family on holiday and the brother brings his annoying girlfriend. A kid at a fat camp. Someone whose job is to help people retur ...more
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The Two Saddest Kitchens by Roz Chast
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More of Steve's books…
Quotes by Steve Portigal  (?)
Quotes are added by the Goodreads community and are not verified by Goodreads. (Learn more)

“Stories are where the richest insights lie, and your objective is to get to this point in every interview.”
Steve Portigal, Interviewing Users: How to Uncover Compelling Insights

“Nip Distractions in the Bud Tactically, make sure that you are not distracted when you arrive. Take care of your food, drink, and restroom needs in advance.”
Steve Portigal, Interviewing Users: How to Uncover Compelling Insights

“• Storyboard: An illustration, typically across multiple panels, depicting a scenario. I used storyboards (see Figure 4.4) when working with MediaMaster, a digital music start-up that was trying to choose among a number of different directions in their product development.”
Steve Portigal, Interviewing Users: How to Uncover Compelling Insights

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