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Rick Wong

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Everywhere I worked from big companies like Microsoft and HP, to smaller companies, I saw the same thing - a few salespeople were consistently top performers. The same people succeeded year after year. You’ve seen them. They shine.

A former boss, and ongoing mentor, says to this day, “You can see them coming.” Luckily for me she said she saw me coming and that’s how I got hired at HP. She coached me to just watch the ones who always shine. They’re going faster than everyone else. They’re always on the move. They do all the right things instinctively. They’re always top performers and they do it by habit.

The problem is, it’s usually just a few salespeople and whether you're a CEO or a sales manager, you really need it to be many. If you're
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More books by Rick Wong…

The Science of Silence in Sales Conversations

Sales professional listening during a consultative sales conversation in a modern office.

A sales professional uses attentive silence and active listening during a buyer conversation.

Silence in sales is often misunderstood. Many salespeople are trained to keep the conversation moving, explain more value, and fill every gap. But the most useful part of a sales conversation may be the pause after a strong question.

Silence gives buyers time to think. It gives them room to explain what mat

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Published on July 20, 2026 04:20

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