This was the latest of my audible "reads" and the most useful one so far.

So often we focus on what went wrong, but (just like Simon Sinek in Start With Why) these guys (there are four authors to this book) focus on what goes right in important, potentially life changing conversations.

I suspect I've read a copy of this book before, quite a bit was familiar to me, but I'm glad I chose to listen to it again. The advice they give is essential if you want to improve your relationships, prevent or repair fall outs.

They give a set of tools and methods to guide us in how to recognise when things are going sideways in a conversation, uncover the underlying reasons for what is said and for behaviour, and steer a conversation back to a place where everyone feels safe to continue discussing.

The ultimate aim is to find a mutually agreeable solution. Not necessarily a compromise, though that might be the ideal in some cases, but a solution where everyone wins.

I am going to benefit from working through this book again. I've been listening in the car and that has been great for getting an overview, but this is one book I want to study and learn from.

The narrator - Joseph Grenny - was the perfect choice. Easy to listen to.

I highly recommend Crucial Conversations!